Frequently Asked Questions
Everything you need to know about shopping with Clicöt
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days, with delivery taking 3-7 business days depending on your location.
How do I return a product I'm not satisfied with?
Clicöt offers a 30-day hassle-free return policy. Simply visit our returns portal to generate a prepaid shipping label and return the item in its original packaging for a full refund.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.
Can I track my order once it has been shipped?
Yes. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are your products covered by a warranty?
Most items at Clicöt come with a 1-year manufacturer's warranty against defects. Please refer to the specific product page for detailed warranty information regarding your purchase.
Is it possible to change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.